Reference

How We Protect Your Personal Data

angkasa88 slot collects only the data we need to run your account, process deposits through DANA, OVO, GoPay and QRIS, and deliver support — nothing more.

Data collected only as neededDANA, OVO, GoPay & QRIS payment data securedYour right to request deletionNo data sold to third parties24/7 support for privacy requests
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angkasa88 slot How We Protect Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our support team handles privacy requests around the clock — including from those in Bandung and across Indonesia. You can reach us through live chat inside your account dashboard, by emailing our data team directly, or via WhatsApp during staffed hours. We aim to acknowledge every request within 24 hours and resolve it within seven working days.

Team online

Live Chat (Account Dashboard)

Open the chat widget inside your account dashboard at any hour. Our agents handle data-access and deletion requests directly, with a target first response of under five minutes during peak hours.

Email: [email protected]

Send a written privacy request to our dedicated data email. Include your registered phone number so we can match your record. We respond within 24 hours and resolve within seven working days.

WhatsApp Support

WhatsApp support is staffed daily from 08:00 to 24:00 WIB. Use this channel for urgent queries about what data we hold or to flag a suspected unauthorised access event on your account.

DATA HANDLING STANDARDS

Six Ways We Safeguard Your Information

Every measure below is active on your account from the moment you complete registration. We designed these controls around the deposit and withdrawal flow — because that is where your most sensitive…

Encrypted Storage

All personal records, including payment wallet IDs and phone numbers, are stored using AES-256 encryption at rest. Even if raw database files were accessed, the data inside is unreadable without our private keys.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can decline non-essential cookies via the cookie banner that appears on your first visit — this does not affect your ability to deposit or withdraw.

Account Security Controls

Two-step verification is available on every account. When enabled, a one-time code is sent to your registered phone number before any withdrawal or password change is processed — reducing the risk of unauthorised access.

Data Retention Schedule

Transaction records are kept for five years to meet financial audit requirements. Account profile data is deleted within 30 days of a confirmed account-closure request, unless retention is required by applicable law.

No Third-Party Data Sales

We do not sell, rent or trade your personal data to advertisers or data brokers. Payment processor integrations — covering DANA, OVO, GoPay and QRIS — receive only the minimum data needed to complete each transaction.

Breach Notification

If a data security incident affects your account, we will notify you by email and in-app message within 72 hours of confirmation. We will describe what data was involved and the steps we have taken to contain it.

Privacy Policy: Questions We Hear Most

The questions below come directly from the account-support queue. If your question is not covered here, send it to [email protected] and we will respond within 24 hours. Access to personal data and deletion rights depends on local law in Indonesia.

We collect your name, email, phone number and the payment identifier you use — such as your DANA wallet ID or OVO number. We also log your device type and IP address automatically for security purposes when you log in.

Email [email protected] from your registered address, or open a live chat request inside your account dashboard. Include your registered phone number. We aim to send your data export within seven working days, where local law permits.

Yes. Submit a deletion request via email or live chat. Profile data is removed within 30 days. Transaction records may be retained for up to five years for financial audit compliance, as required by applicable law in Indonesia.

We share only the minimum data needed to complete a payment with DANA, OVO, GoPay or QRIS processors. We do not sell or share your payment details with advertisers, data brokers or any unrelated third party.

We use essential session cookies to keep you logged in, plus optional analytics cookies. You can decline analytics cookies via the cookie banner on your first visit. Doing so does not block deposits, withdrawals or account access.

We will contact you by email and in-app notification within 72 hours of confirming any incident that affects your data. The message will name the data involved and the steps taken, so you can act on your account immediately.

Profile and contact data is deleted within 30 days of a confirmed closure. Transaction history linked to DANA, OVO, GoPay or QRIS payments is kept for five years to meet financial record-keeping requirements under Indonesian regulations.

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